click here for details If you order a JayLabPro SmartShip product or any Combo Package, we will automatically ship you a new supply of the product or products you have ordered every month, starting 30 days after your initial order is shipped, and continuing until you cancel. The credit card you are using today will be billed the lowest available price for those product or products when your order is shipped, but shipping will be FREE. You may log into your customer account or call our customer service department toll-free at 1-888-9GETPRO (1-888-943-8776) between the hours of 8am – 9pm EST Mon-Fri to cancel future shipments, customize the timing of your shipments, or change the credit card used for billing.

General Refund Policy

For US/Canada Returns:

You may return any product sold by JayLab Pro, Inc. within 60 days of the date of delivery for a refund (shipping fees are non-refundable). Only two opened bottles from a multiple bottle order will be accepted for full refund within the 60 day allowance, the rest must be sealed and unopened. If the order is being returned within 30 days of the date of delivery, then only one opened bottle from the same multiple bottle order will be accepted for a full refund.* The cost of return shipping is the responsibility of the customer, and all items should be returned in their original product packaging.

Any package returned as REFUSED (meaning you do not open the package and do not pay the shipping fees to send it back to us) will be charged a refusal fee of 10% of the order amount which will be deducted from the customer’s refund.

Additionally, packages returned as “undeliverable” may be reshipped at the customer’s expense.  If a package is returned as “undeliverable” and the customer no longer wishes to receive the package, a $9.99 return shipping fee will be deducted from any refund if the address error was the customer’s error. If the return was a result of our error JayLab Pro will pay the cost of return shipping plus refund the original cost of shipping.

Receiving a Refund

After we receive and process your return we will refund your product or products. 

This time period includes:
    •    5 to 7 business days for us to receive your return from the shipper
    •    12 to 14 business days for Warehouse (us) to process your return
    •    The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

 Please email CustomerCare (@) jaylabpro.com to request a return authorization form and number.

Returns Address:  

JayLab Pro, Inc.

Care of JetPack Fulfillment

285 Northeast Ave

Tallmadge, OH 44278

How Refunds are Issued

If you paid by...	Your refund will go to...	...after your return is processed
Credit Card	Credit Card	5-7 business days
Bank Account/Debit Card	Bank Account/Debit Card	5-10 business days

International Return Policy Restrictions

If your order is returned to us as banned / restricted products, wrong address, or because no one was available to accept delivery, we will refund your credit card as follows:  the amount of your order minus initial shipping charges as well as other charges we may incur due to the refusal, including but not limited to warehousing fees, quarantine fees, and returned shipping fees. If a reship is requested, customer is responsible for the original cost of the shipment, including shipping charges.  If you have not read the international policies already, please click here to read:   International Guidelines

 

*JayLab Pro, Inc. reserves the right to make exceptions to this return policy if deemed applicable.